I'm having issues using my password when signing in with my NFL account

If you are having difficulties using your password, first confirm that you are typing in the password correctly. Click the "eye" icon in the password field to reveal what you have entered. 

Too many password attempts will result in being blocked from additional attempts for the amount of time indicated in the provided error message. 

If you continue to have issues, proceed using one of the below options. 
 

Option 1: Reset your password.

1. Go to the Account Recovery page. Clicking "Forgot Password" in our sign in flow also sends you to this page.
2. Click "Request Password Reset". This sends an email from our system to the email address tied to your account.
3. Locate the password reset email in your inbox. (Having issues receiving this email? Click here.)
4. Click "Password Reset" within 10 minutes of receiving the email or it will expire.
5. Provide a new password.
6. Return to the sign in flow and use that new password. If you're trying to sign in to the NFL mobile app or any other app using this account, return to that app to pick up where you left off.

 

Option 2: Use a passkey to sign in.

NOTE: If you are loading this support page on a device that is different from the one you are trying to sign in on, follow the steps below on the preferred device. 
 

1. Go to the Account Recovery page - https://id.nfl.com/account/account-recovery
   1. NOTE: Clicking "Forgot Password" in our sign in flow also sends you to this page.
2. Click the white button with the thumbprint icon. The text on this button may refer to your device's default biometric authentication solution (ex. Apple Touch ID).
3. Proceed through the remaining steps as indicated on your screen.
   1. If you have not used this option before, you'll receive an email which will include a unique code that you can enter in the box provided in the flow in order to sign in.
   2. If you have used this option before, you'll likely be directed to use your device's default biometric solution to sign in.

If you have more questions on this option, see this support article. 

If neither of these options are successful, please contact our support team. 

If neither of these options are successful. Please contact customer care using the chat on this screen or submit a ticket here