Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video, then your issue may be due to the following:
Low Memory - if your computer has less than the minimum 512 MB of memory or you are running multiple applications at the same time, close other applications before playing a video.
Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.
* NFL+ is available in the United States only. For users outside of the United States, please visit our Game Pass International Guide.
* NFL+ is not available in US territories.
* Users in China can visit the Game Pass China Guide.
* Canadian users can visit the DAZN Guide.