Known Issues: NFL App

No known issues. 

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If you purchased an NFL+ subscription but your account is not showing access, try these steps:

1. Confirm you're using the correct NFL account

Make sure you're signed in with the same email address associated with your NFL+ subscription. Using a different email address is one of the most common reasons a subscription may not appear.

2. Sign out and sign back in

Sign out of your NFL account, completely close the NFL app or browser, then reopen it and sign back in.

3. Confirm your subscription is active

If you purchased NFL+ through Apple, Google Play, or another app store, check your subscription settings to confirm that your NFL+ subscription is still active.

4. Restore your purchase

If the NFL app provides a Restore Purchase option, select it while signed into the NFL account you want associated with your subscription. After restoring, restart the app and check your access again.

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Still don't have access?

Please contact NFL Customer Support via live chat or our online web form: Submit a Request, and provide:

• The email address associated with your NFL account
• Where you purchased NFL+ (NFL.com, Apple App Store, Google Play, etc.)
• Your device type
• A screenshot of the error or what you see when attempting to access NFL+
• Your purchase or transaction information, if available

Our Customer Support team can review your account and help get you back to watching NFL+.