When accessing our video player on a web browser, we recommend attempting to refresh the page if you encounter an error. Below are instructions per web browser:
For users on our mobile or smart TV applications, we suggest restarting or reinstalling the app. This can often resolve temporary issues. Visit Our Most Common Solution for instructions on how to reset the app.
If you encounter an issue while using our video player and receive an error code, you can refer to the table below for more details on the issue.
If you reach out to our support team regarding an error on the video player, we ask that you include the error code to help us troubleshoot.
Error Code Table
|
Error Code
|
Issue
|
Cause
|
Troubleshooting Steps
|
|
101
|
Authentication Issue
|
Current account doesn't have access to the content
|
Sign out and log in with an account that has access permissions
|
|
102
|
Location Restriction
|
Content restricted by TV provider in your location area
|
Use an account linked to a TV provider that permits access in your area
|
|
103
|
Temporary Suspension
|
TV provider has temporarily suspended streaming
|
Wait and try accessing the stream later or select a different available stream
|
|
104
|
Concurrent Stream Limit
|
Too many simultaneous streams active
|
Sign out from other devices to free up streams
|
|
105
|
Event Ended
|
Game or live event has concluded
|
Select a different live stream or on-demand video
|
|
107
|
Device Location Restriction
|
Content unavailable on device due to location restrictions
|
Access content from a device or location where it's permitted
|
|
1000
|
Invalid Configuration
|
Provided configuration is invalid
|
Ensure app or browser is up to date; if issue persists, contact NFL support
|
|
2000-2004
|
License Issues
|
Content license issues, such as invalidity or expiration
|
Verify subscription status; if valid, contact NFL support
|
|
3000-3001
|
Source Problems
|
Media source is invalid or unsupported
|
Try accessing the content later or choose a different stream
|
|
4000-4002
|
Manifest Errors
|
Issues loading or parsing the media manifest
|
Refresh page or restart the app; if unresolved, contact support
|
|
5000-5004
|
Media Playback Issues
|
Problems loading, decoding, or playing the media
|
Restart app or device, ensure device supports the media format
|
|
6000-6001
|
Network Errors
|
Network-related issues or timeouts
|
Check internet connection, refresh page or restart app
|
|
7000-7012
|
Content Protection Errors
|
Digital Rights Management (DRM) issues
|
Ensure device supports DRM; If issues persist, contact support
|
* NFL+ is available in the United States only. For users outside of the United States, please visit DAZN
* NFL+ is not available in US territories.
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