When accessing our video player on a web browser, we recommend attempting to refresh the page if you encounter an error. Below are instructions per web browser:
For users on our mobile or smart TV applications, we suggest restarting or reinstalling the app. This can often resolve temporary issues. Visit Our Most Common Solution for instructions on how to reset the app.
If you encounter an issue while using our video player and receive an error code, you can refer to the table below for more details on the issue.
If you reach out to our support team regarding an error on the video player, we ask that you include the error code to help us troubleshoot.
Error Code Table
|Current authentication does not grant access to the content you are trying to watch. Please, sign in to a different account and try again.
|A TV provider does not grant access to video content in the current location. Please, sign in to a different account and try again.
|A TV provider has temporarily suspended the streaming of a live game or event. Please select a different stream or video and try again later.
|The limit on the total number of streams that can be watched at once has been exceeded. Please sign out on your other devices and try again.
|The game or live event has already ended. Please select a different stream or video.
|The configuration provided is invalid.
|The license provided is invalid.
|The provided license does not contain the current domain.
|The current source is not allowed in the license provided.
|The license has expired.
|The provided license does not contain the necessary feature.
|The source provided is not valid.
|The provided source is not supported.
|The manifest could not be loaded.
|An Error related to Cross-origin resource sharing (CORS).
|The manifest could not be parsed.
|The media is not supported.
|The media could not be loaded.
|The media could not be decoded.
|An error related to playback through AVPlayer in the iOS or tvOS SDK. Please restart your app and try again.
|The fetching process for the media resource was aborted by the user agent at the user's request.
|An error related to the network has been detected. Please refresh your browser or restart your app and try again.
|The network has timed out. Please refresh your browser or restart your app and try again.
|An error related to content protection.
|The DRM provided is not supported on this platform.
|The media is DRM protected, but no content protection configuration was provided.
|The content protection configuration is invalid.
|The DRM initialization data could not be parsed.
|The content protection certificate could not be loaded.
|The content protection certificate is invalid.
|The content protection license could not be loaded.
|The content protection license is invalid.
|The content protection key has expired.
|The content protection key is missing.
|All qualities require HDCP, but the current output does not fulfill HDCP requirements.
|Something went wrong in the internal logic of the content protection system.
* NFL+ is available in the United States only. For users outside of the United States, please visit DAZN
* NFL+ is not available in US territories.