I Paid but Can’t Access the Service

If you’ve paid for NFL+ but can’t access the service and have logged in with the correct email address, follow these steps to regain access:

Step 1: Reset Your NFL Account Password

1. Click on Sign In and enter your email address.
2. Select Continue, then click Forgot Password?
3. You’ll be redirected to the Account Recovery page to request a password reset.

Step 2: Troubleshooting If the Issue Persists

For NFL App Issues:

1. Update the app and your device’s operating system.
2. Log out of the app and log back in.
3. Uninstall and reinstall the app. Ensure permissions and location services are enabled.
4. Toggle location settings off and back on, both in the app and on your device.

For Website Issues (Desktop/Mobile):

1. Clear your browser’s cache and cookies.
2. Log out of your account and log back in.
3. Use a different browser or try incognito mode.
4. Restart your internet connection.
5. If possible, try accessing the site from another device.

Restoring Purchases for In-App Subscriptions

If you purchased NFL+ through the app, restoring your purchase may help regain access. Follow the steps for:

• How do I restore a purchase on my iOS device?
• How do I restore a purchase on my Android device?

 

For the content and shows available based on your plan, please visit this page.

 

* NFL+ is available in the United States only. For users outside of the United States, please visit DAZN
* NFL+ is not available in US territories.