If you're experiencing choppy or low video quality with NFL+, please make sure to try accessing with different web browsers such as Firefox, Chrome, Safari, etc. If you have the same issues across multiple browsers, please see the following information for troubleshooting tips.
Typically, poor video quality will be related to one of the following things: Internet bandwidth, CPU utilization, or local software or network conflicts (i.e. security app or content filtering/traffic shaping.)
Make sure you (or others on your network) are not downloading music, movies, or games while you are using NFL+, as these activities consume your bandwidth.
You will need a download speed of 5 Mbps or higher to watch streaming video with NFL+ at the highest available quality. You can use this free online tool to check your Internet connection's speed here and select the New York option as a baseline.
Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your ISP. There are often quick fixes they can make when they learn about your issue.
Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.
* NFL+ is available in the United States only. For users outside of the United States, please visit our Game Pass International Guide.
* NFL+ is not available in US territories.
* Users in China can visit the Game Pass China Guide.
* Canadian users can visit the DAZN Guide.