I’m not able to provide my Canadian address information on the Complete My Profile Page during the sign up flow.

As of April, 2024, support only U.S.-based address information on our Complete My Profile page:

 

As a result, this can lead to a couple issues:

• Users wishing to provide a province instead of a state are unable to do so.  Note: The State/Province dropdown is disabled for unsupported countries.  
• Users who typed in their Canadian Postal code (ex. M4C) into the Zip Code field will trigger an error state, which de-activates the “Continue” button.  

 

Troubleshooting Recommendations for this issue:

1. Click the “Skip” button in the upper right section of the screen.  This will allow you to return to the site or app you arrived from in a logged in state.  
2. If you continue to encounter issues, please contact us using this website’s chat tool.