I’m not getting the email to reset my password

 

This issue pertains to the standard Password Reset flow, which is initiated on this page https://id.nfl.com/account/v2/account-recovery by providing your account’s email address and clicking the “Request Password Reset” button indicated below.  

Once the email is sent, the user should see this screen.  

 

 

At this point, some fans may encounter an issue where the resulting email is never sent to their email address.  

 

Troubleshooting recommendations for this issue:

1. Check to see if your email address is spelled correctly on the “Check Your Inbox” page like in the above screenshot.  It is possible to type in the wrong email address and still make it through the above flow.  
2. Try re-sending the email a second time from the “Account Recovery” page.  
3. Check your email’s spam or junk folder.  
4. On the “Account Recovery” page, you can also choose the button below the “Request Password Reset Button”, which provides an alternative, passwordless option to resetting your password.  To learn more about this method, see the support article on Using biometric authentication as an alternative to a password  (i.e. Use Touch ID, Face ID, etc).  
5. If you continue to encounter issues, please contact us using this website’s chat tool.  A customer care representative will be able to re-send the password reset email upon request.